FAQ

What payment methods do you accept?

Check out our payment options  here  !

Do you offer free shipping?

Yes, delivery is free in United States. See our  shipping policy  for more information.

What is your return policy?

You can find our return policy  here  .

When will I receive my refund after returning my product?

Once your return is approved, you will be refunded within 10 days. Please see our  return policy for more information.

How can I track my order?

You can track your order via our  Order Tracking  page.

Do you ship internationally?

No, we currently only ship to United States.

What should I do if I receive a defective product?

Don't worry, if you receive a defective product, we'll replace it free of charge. However, you must notify us and return it within 30 days. Please see our return policy. Return Policy    for more information.

Can I cancel my order after placing it?

We offer a 24-hour cooling-off period after placing your order. If you change your mind within this time, please let us know and we will cancel your order.

How to contact customer service?

You can contact our customer service by visiting our contact page where you can fill out and submit a contact form, or you can send us an email.

How do I know if an item is in stock?

If you can add an item to your cart, it is in stock and ready to ship to you.

Do you have a physical store I can visit?

We are an online store, which allows us to offer our customers the best prices and selection.

Can I order in bulk for my business or organization?

Yes, it's possible! Contact our customer service for more information on group orders.

How long does it take to receive my order?

You can check our  shipping policy  for more information.

Here are our contact details:

Store Name : Mavora

Address: 418 Broadway STE R, Albany, New York 12207, United States

Phone Number: +1 315-247-7758

Email: info@mavora.store

Business Hours: Monday - Friday 9:00 AM to 5:00 PM (EST)

We strive to respond to your emails within 24 hours!